1 reviews | Active since Aug 2015
Worst ISP ever
08/02/2015 01:58 PM(Sunday)<br> I notify Webafrica that i have not been able to fill in and send the debit order form and wish to settle it online with my credit card, but I cant find the option. So I pay via EFT and upload my proof of payment.<br> <br> 08/06/2015 04:06 PM(Thursday)<br> My internet is disconnected and I'm charged R50 for the debit order that did not go through.<br> <br> 08/06/2015 06:36 PM(Thursday)<br> I post another ticket explaining the problem<br> <br> 08/07/2015 04:10 PM(Friday)<br> My internet is still off and I received another email informing me that the payment was unsuccessful again but still haven't had any response on any of the tickets I've made not even a reply on the emails that I have sent to their billing or support teams. <br> <br>
We can absolutely understand why you upset and we're sorry for the frustration caused.
When you made the EFT payment, the reference number that was used was incorrect - therefore our system didn't allocate your payment automatically and our guys had to look for your payment manually. As per feedback received from our guys, we're sad to hear that you're leaving us and your service will be cancelled at the end of this month as requested.
We wish you best of luck.
Regards,
Mkhululi
Online Team
Best regards,
We can absolutely understand why you upset and we're sorry for the frustration caused.
When you made the EFT payment, the reference number that was used was incorrect - therefore our system didn't allocate your payment automatically and our guys had to look for your payment manually. As per feedback received from our guys, we're sad to hear that you're leaving us and your service will be cancelled at the end of this month as requested.
We wish you best of luck.
Regards,
Mkhululi
Online Team
Best regards,