Worst ISP and Support imaginable - STAY CLEAR

Hi,

I've been without internet since Friday 30 January. Every attempt I've made to speak to a consultant has ended in a more confusing way than the previous.

The automated responses via the Whatsapp channel says there is an outage. I've been trying to follow up just to be told that there's no ETA.

I then left it a couple days and checked again, the consultant I spoke to this time said it was a provisioning issue and that he had to recapture my service/order. Just to see that he added a second 50/25 service on top of my existing 200/100 order.

I was then contacted by Vumatel so that they can arrange installation, which isn't necessary since I already have a service, it's just down.

I then called them back and requested feedback regarding the outage, to which they then told me there is no outage. So between Webafrica and Vumatel I'm completely lost and still at 0% progress on what is actually going on.