WW
Will W

1 reviews | Active since Apr 2019

27 Aug 2020, 18:42

Worst ISP?

Webafrica are impossible. you can log a problem with them, and they will repond immediately with a log number, but no further communication is anwered. Response time to queries averages around a month unless you are persistent enough to hold on the phone until you get a live agent. Many queries are closed without resolution. The designer of their systems is a moegoe. if you are uneducated enough to try to use their service bot you get whatsapps of useless information unrelated to your query. If you manage to hold on until you are offered a choice of numbers and choose 4 which should direct you to a live operator , you get a further choice of numbers which omits the live operator. Yesterday I phoned and paid for a data top-up and this morning I was still without internet. A 20 minute phone call was sufficient to establish that the order had not been sent on to Telkom By Webafrica, resulting in my getting connected more than 24 hours after paying for the top-up. BY the way, their usage tracker does not work. Telkom (the data provider) simply cuts you off when your data is used up

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