LM
Lungile M
1 reviews | Active since May 2026
25 May 2026, 14:16
Worst ISP
I tried getting fiber and so I contacted Webafrica, I paid and got all the confirmations email. I waited and no communication came through regarding the installation, I then contacted them and today I am still waiting to a refund that I initiated in March. I paid R360 and was refunded R47 a few days ago. I was sent from pillar to post with the WhatsApp chats. The most horrible experience I have ever had with a service provider to date. The agents give inaccurate information. The service is trash and I would not recommend.
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Webafrica's replyOfficial
25 May 2026, 14:32Hi Lungile, we’re sorry to hear about the experience you’ve had, especially the delays, lack of communication, and frustration around the installation and refund process. That is not the level of service we aim to provide. We can confirm that this has now been logged with our billing team for urgent follow-up, and they will review the refund discrepancy and the history of your fibre order to ensure it is properly investigated. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply25 May 2026, 14:32
Official
Hi Lungile, we’re sorry to hear about the experience you’ve had, especially the delays, lack of communication, and frustration around the installation and refund process. That is not the level of service we aim to provide. We can confirm that this has now been logged with our billing team for urgent follow-up, and they will review the refund discrepancy and the history of your fibre order to ensure it is properly investigated. Warm regards,
Webafrica Crew
Webafrica Crew