Worst ISP!!!

I contacted there sales team in Jan 2022 and spoke to Terrance. Signing up was easy, he recommended the R399.00 p/m promo for a 30/4 link. I agreed.

I explained that I do not require their router, had my own, and that the previous tenant had a contract with WebAfrica so they dont need to treat this as a new installation, just transfer of contract.

I asked him when my first payment would be, he rep**** 01 Feb 2022 (Pro-rata for Jan and R399.00 for Feb, 2022)

I asked him how long it would take for the line to be active, and he rep**** 24h.

He then transfered me to Jameson (tech) who asked me to mail him pictures of the current installation - which I did, and he then also confirmed 24h for activation. This was the 03 Jan 2022.

Day came and gone, no active connection, and to try and het hold if ANYONE on there number (other than sales) is impossible! Eventually, on the 25 Jan 2022 my line was active.

What does WebAfrica do on the 01 Feb 2022 - try and debit my account for R1206!!!!

And they deliver a router after I made it clear to many of their staff that I had my own

Since then, they bill me on days we did not agree to AND they bill me R599 and not R399, and everytime they try and debit my account, they charge me R50 for the failed payment.

I have now given notice to terminate my agreement, effective 01 June 2022, and they just decided to suspend my line today.

Worst ISP experience in my life!!!