WORST INTERNET SERVICE PROVIDER EVER!

After Webafrica responded to my google review and asked me to reach out to them on their social media platforms, they REMOVED my google review.

DO NOT JOIN THEM, you will regret it. Do not be fooled by the 5 star ratings. There are people being paid to give positive reviews.

You cannot speak to anyone telephonically to resolve and issue. You only have Whatsapp and that also gets ignored by their agents if the query is difficult for them. Their agent ignore a chat for an hour until their bot ends the chat.

After 4 years with them, I will leave them and never look back. They canceled my services because I didn't pay for 1 month. Then their agent gave me an incorrect reference for payment. I made another payment to reconnect. Took me another 9 days to get service even though no installation was required...

I requested a refund for the payment I made due to incorrect payment details given by the agent. Request was made on the 24th of August, 1 month and almost 2 weeks later, I still haven't received my money. I have had a chat with over 20 of their agents in the past month and none were helpful. Their finance department handles our money but doesn't speak to clients. That what I was told when I requested to speak to the regarding my refund. I am currently paying for their mistake.

The Whatsapp chat seems convenient until you need real service from them. The only contact number they have is for sales (if you want to join). For everything else, Whatsapp. In my many years of life, I have never, ever experienced such poor service. They have no sense of urgency or customer service. They just made me wonder how much their clients with limited resources to complain or follow up on their issues, are really suffering because of them.

I never leave reviews, but WebAfrica deserves one. This company is the worst ISP...