BN
Bongani N

1 reviews | Active since Aug 2011

28 Mar 2018, 21:09

Worst Internet Service Provider

I pay for a 4Mbps upload and 1 Mbps upload fibre line. Since February, my line has been giving me not more than 1Mbps both on wireless and cabled connection. I have called the 086 ********** countless times, each time kept on hold for not less than 35 mins before i drop and call again, with no answer. I have tried to contact the ********** and facebook page (ID: 119141). The few responses i got promised to investigate, including one from a Layaan Valentine, but alas. No feedback, even after countless follow-ups. I kid you NOT! It has been nothing but frustrating!!! As i type this message, my Internet speed test ********** 50100+ 0.12 Megabits per second 0.29 - Mbps download 0.12 - Mbps upload

I even doubt if this message will even deliver.

WebAfrica has the official worst service i have ever received from the Telecom company. It is actually worse than Telkom. At least they answer their phones.

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Replies (1)
Webafrica
Webafrica's reply29 Mar 2018, 08:12
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica