Worst Internet service I have ever received!

Very frustrated! Struggling for a week now to get the new LTE package activated. I received my new package last week Monday the 21st of December, it is now the 28th of December 2020, I've wasted over R300 airtime in calls that just get cut off. Ive stayed on their whatsapp chat for hours and hours and doesnt get resolved. I've spoken to 14 people ( Dale Jefta, Daniel Davids, Zenade, Courtney, Kevin, Lancelot, Melissa, Rory, Masindi, Jade, Leon Ndaba and Chanelle) at Webafrica, all either transferring me to other people or telling me the sim card will be active within 24 to 48 hours. Its now a week and they keep on telling me the same thing. This is very time consuming, cost me money and sanity. This is the worst service I have ever received from an internet company. I have all the chats recorded. Some of the webafrica consultants just ignores my chats until the whatsapp automation message pops up stating there has been no communication for some time and then suspends the chat. Im fed-up with this situation. I already had to pay for the router R1500 and still have no internet. How must I work like this. I'm losing money and patience. I need top management to sort this out an re-imburse my airtime etc!