Worst internet provider ever. DONT USE WEBAFRICA

I have never experienced such a horrible customer service in my live. First you struggle to get hold of them. If you call them they take more then 2 hours to answer the phone and as soon as you get through to someone and you explain the situation the line just cuts / they hung up. And if you ask to speak to a manager, they always say there is no manager available. This is probably why the service is up to ****. Then you try the whazapp portal and that takes about 24 hours to get a response on. When they actually reply to you, you never get a straight answer and also no managers available here. I have requested to move my service to a new home as we moved end of Jan. This request i managed to put in on the 22 of Jan. On 12 Feb the service was not installed yet. I was so fed up with them as you can never get hold of them and if you do you dont get a straight answer so i decided to cancel as i dont longer want to be a client of them and dont want to struggle like this anymore. I cancelled on 12 Feb and the router was collected yesterday 16 Feb. Now Webafrica dont want to releas my B-line so i cant get internet from a different provider. They now say it has been scheduled to cancel in one full calendar month so this will only be effectively cancelled 1 of April 2021. Now im stuck with no internet, no router no service. Why should everything be such a struggle with them. If you think of ever using Webafrica, do yourself a favor and dont. You just going to struggle and frustrate yourself. You cant complain about the service because there is no servive. As you can see i am still struggling with them and I dont even want to be with them anymore and still waiting for a manager to call me back from the 22 of January. DONT USE WEBAFRICA. DONT USE WEBAFRICA DONT USE WEBAFRICA