EE
Evaristo E
1 reviews | Active since Dec 2022
11 Sept 2026, 16:12
WORST INTERNET PROVIDER EVER!!!
Worst Internet Service provider EVER!!! I bought a 100mb line and paid 2 months in advance 1 week in = problems after I’ve been unable to access the internet for the past 2 weeks and when it does connect the speed is slower than 10mb line 😡😡😡 your agents keep giving me the same robotic response and procedures I’ve been waiting to get support since 8am and now it’s 16:10pm and till now it’s radio silence, I can’t keep up with my online studies due to this sloth line you’ve put me on, No, I want to cancel my subscription NOW!!!!
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
11 Sept 2026, 16:27Hi Evaristo,
We understand how frustrating this has been, especially after being without a reliable connection for two weeks, experiencing speeds below what you’re paying for, and waiting hours for assistance. We also recognise the impact this is having on your online studies and understand why you’re asking for the service to be cancelled.
We understand how frustrating this has been, especially after being without a reliable connection for two weeks, experiencing speeds below what you’re paying for, and waiting hours for assistance. We also recognise the impact this is having on your online studies and understand why you’re asking for the service to be cancelled.
We can see that you’ve already spoken with one of our consultants, and an escalation has been submitted to our Technical Team to investigate the ongoing connectivity and speed issues. The team will review the matter and assist with the appropriate next steps.
We also acknowledge your cancellation request and the concerns you’ve raised regarding the service you’ve paid for.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply11 Sept 2026, 16:27
Official
Hi Evaristo,
We understand how frustrating this has been, especially after being without a reliable connection for two weeks, experiencing speeds below what you’re paying for, and waiting hours for assistance. We also recognise the impact this is having on your online studies and understand why you’re asking for the service to be cancelled.
We understand how frustrating this has been, especially after being without a reliable connection for two weeks, experiencing speeds below what you’re paying for, and waiting hours for assistance. We also recognise the impact this is having on your online studies and understand why you’re asking for the service to be cancelled.
We can see that you’ve already spoken with one of our consultants, and an escalation has been submitted to our Technical Team to investigate the ongoing connectivity and speed issues. The team will review the matter and assist with the appropriate next steps.
We also acknowledge your cancellation request and the concerns you’ve raised regarding the service you’ve paid for.
Warm regards,
Webafrica Crew
Webafrica Crew
EE
Evaristo E's updateReviewer Update
11 Sept 2026, 16:30I’ve been getting the same robotic response from all of them, I’ve spoken to at least 5 consultants already they say hi on the chat then somehow log off then I have to wait hours and hours again for someone to say Hi and ghost me again, I need this service cancelled EXPEDITIOUSLY every minute I spend here with you is costing me my future and no one has the right to do that to anyone, we are way past formalities now.
EE
Evaristo E's update11 Sept 2026, 16:30
Reviewer Update
I’ve been getting the same robotic response from all of them, I’ve spoken to at least 5 consultants already they say hi on the chat then somehow log off then I have to wait hours and hours again for someone to say Hi and ghost me again, I need this service cancelled EXPEDITIOUSLY every minute I spend here with you is costing me my future and no one has the right to do that to anyone, we are way past formalities now.
Webafrica's replyOfficial
11 Sept 2026, 16:56Hi Evaristo,
We understand your frustration, especially after speaking with multiple consultants and spending hours waiting for assistance without seeing the resolution you need. We also recognise the impact this is having on your studies and that you want your cancellation request dealt with urgently.
Your connectivity issue has been escalated to our Technical Team for further investigation. We also acknowledge your cancellation request, which has been recorded for the relevant team to assist with the applicable cancellation process.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply11 Sept 2026, 16:56
Official
Hi Evaristo,
We understand your frustration, especially after speaking with multiple consultants and spending hours waiting for assistance without seeing the resolution you need. We also recognise the impact this is having on your studies and that you want your cancellation request dealt with urgently.
Your connectivity issue has been escalated to our Technical Team for further investigation. We also acknowledge your cancellation request, which has been recorded for the relevant team to assist with the applicable cancellation process.
Warm regards,
Webafrica Crew
Webafrica Crew