AH
ANNE H

1 reviews | Active since Mar 2009

26 Aug 2017, 08:48

Worst internet experience ever

Since we installed fibre and signed up with Webafrica, we have appallingly slow internet and the line constantly drops or is just not available. We have spent a lot of airtime to know avail. Webafrica blames Telkom, Telkom blames Webafrica. The service and product is well below expectation but we still have to pay for it. We were much better off with ADSL. Shame on you.

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Replies (2)
AH
ANNE H's update27 Aug 2017, 08:34
Reviewer Update
i HAVE RECEIVED A NOTE THAT YOU HAVE REFERRED THIS MATTER TO TELKOM - THEY HAVE BEEN HERE FOUR TIMES - THIS DOES NOT SOLVE THE PROBLEM. I AM SICK AND TIRED OF THIS RUN AROUND.
Webafrica
Webafrica's reply28 Aug 2017, 13:30
Official

ello ,

Thank you so much for your enquiry.

We would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay

Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM

As soon as we receive your email to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Rafeeqah

Best regards,