Worst helpdesk infrastructure I have dealt with ever

This chat will continue until I get an answer ... close to 4 weeks now ... the service never worked, but I get billed ... close to 14 operators later, there is still no solution nor any light in the tunnel. It gets escalated to something that never answers back, never accepts that the problem is with the routers whilst it was proven with facts, never communicates ... it is the absolute most inefficient helpdesk/escalation procedures/feedback/accountability/priority 4 that I have ever dealt with in my previous 23 years corporate IT experience. But yet, just no one at Webafrica has any integrity to realise that this client has a BIG problem as it was escalated 5-7 times before ... pathetic / if I do not get an answer today, I will escalate this to social media, my attorney for services that I paid without a service as well the income lost due to two clients who cancelled these two services with me, they could not wait any longer (close to 4 weeks) and I will be speaking to the Ombudsman through him as well. Riaan Botha - PC World - I want you to escalate this to your supervisor, middle management, senior management, critical team, priority 4 and let them SEE for themselves that your helpdesk is useless if after 4 weeks, a problem cannot be solved. .. and yes, I am extremely pi33ed off to have paid for something and my problem is treated in this manner. Lastly, I am supposed to pay R299-00 pm for two months ... I am being billed for month 3 already.