Worst Fibre service EVER!!!

This is one of the worst fibre and client services I’ve ever received!

My account was suspended for no reason on the 1st of December 2021 and therefore resulted into termination. However payment went through on the 1st.

I have since requested everyday for it to be reconnected. The call centre agents are not helpful at all and they just keep on transferring me to a different department. It has been 9 days now and I work from home and they simply do not care!

I have now requested a refund as they have terminated my account but still took my monthly premium! When I requested this from Ronnie a agent, he/she was so disrespectful towards me and did not assist in any matter!

I tried to call via the call centre number as no one on the WhatsApp chat wanted to assist me (and the waiting time is forever) after 3 hours on the call, the call centre declined my call and I had to start from the beginning!