Worst fibre network ever

Good Day,

I hope you are well.

I am writing to formally raise a complaint regarding my fibre connection, which has been experiencing persistent slow speeds and constant buffering.

This matter has been escalated several times; however, I continue to receive feedback indicating that there is a “network outage.” When I check the outage link provided, there is no outage reflected for my area. This discrepancy is extremely frustrating, especially as the service remains unstable.

The slow speeds and buffering are affecting my daily usage and productivity, and I require this matter to be properly investigated and resolved urgently.

Kindly provide:

A clear explanation of the actual issue affecting my line

Confirmation whether this is a line-specific problem or a broader network issue

A definite resolution timeframe

Please treat this as a formal complaint. I would appreciate urgent feedback and a permanent solution.

I look forward to your prompt response.

Kind Regards,