Worst fault reporting system on the planet

I reported a line fault / snapped cable on Sunday the 8th of February. Ref number: WA***. Fault #376186. I supp**** our address and the photographs of the snapped cable. I was told we’d be assisted in 24-72 hours.

I contacted yourselves again on the 11th to follow up, and was told our previous support request was cancelled. No one can say why!?!?! Second reference number: WA***. #Fault 376811

I then contacted yourselves again today (12/02/2026) and have been told Openserve have cleared the fault. The cable is outside my window, and it’s very definitely snapped and we have no fibre. 16 February 2026 - I've just had to resubmit all images of the snapped line and router again - as they are not linked to the fault.