Worst experience with Webafrica

Literally the worst service. Tried ordering a refurbished router with a service online and the order defaulted to a new router. Spoke with 2 agents through the whatsapp channel and none of them could help me. I didn't end up ordering through the site because of this. Called in yesterday afternoon and the agent I dealt with put through my order with a NEW router anyway. I have now been debited R500 more!!! I have tried contacting their support and no one has responded. How are you doing business like this Webafrica???? False advertising and taking money that doesn't belong to you! Please get someone to contact me immediately.