Worst experience with my fiber order

I have always received great service from webafrica...up until i wanted fiber. Open serve has installed everything up to the point in my house.the last box is basically the only thing needed to mount on my wall and connect the fibre.

I have waited the 8 weeks period specified by webafrica that it will take to install my fiber. (dont know how it can take 8 weeks to mount a box against a wall and connect a cable but ok).

after the 8 weeks i phoned and the apparently there was nothing it the comment box in my order therefore openserve didnt do anything.

Now 3 weeks after that nobody can give me answers as to what is happening. My emails are getting ignore. and this is including a senior manager that is included in all my mails.

why cant anybody give me answers? this is shocking service. i have never experienced something like this before. its like they dont want my money.

I am considering moving to another provider as this one now is the worst for me in terms of delivery and customer care.

i wont advise using them if you dont want problems