Worst experience ever with WebAfrica service

Worst experience of my life with a service provider when moving connection from apartment to new house.

Moved from one apartment to a house in October 2019, requested that my connection be transferred in July already, and due to various reasons I still do not have any connection my new ho

The service experience has been terrible and I've lost count of how many times I've had to reach out to Webafrica for to be updated as to the progress of the installation. Whats worse, I was being billed during this time without an active service. Frustrated with trying the call centre multiple times I went in person to Webafrica's office in Cape Town. The agreed to credit me and did so for one month which was good, but then during the latest period I see I have been billed again. This was almost a month ago that I went in person to Webafrica.

I still have no fibre connection and receive ZERO communication from WebAfrica unless i phone them, which typically results in me having to explain the situation from scratch. they tell me the issue is with Vumatel and always promise to sort it out and be in touch with me but then days pass and nothing happes.

Hands down worst experience of my life with a service provider when moving connection from apartment to new house. I've now started to reach out to other ISP's to see if they can get the situation sorted out.