Worst Experience Ever Shocking!

Based on the catchy and humorous advertising I actually chose this *********** business and it does seem that the only humour is how pathetic their service and inaccurate billing is. I app**** online for their online promotion which included first month free and a free speed upgrade for three months. My application was like pulling teeth as their system is so glitchy and it kept asking me to respond to an email which was never delivered. After 3 days of persisting (not sure why) I eventually got confirmation of my order, this prompted me to review all via my dashboard and chat via WhatsApp. This is where the fun starts, the average time to get ant question answered or query resolved can take the better par of an entire day, I tried calling by searching various numbers online and I am most certain that there is not a Single Human in this business. After 10 days of trying to get answers of when my line will be installed I eventually got a call from their installer of kept promising that he was on his way for 2 days and eventually arrived with his girlfriend in tow. I am happy that I was present for this installation as had I not loaned him most of the equipment he needed for the installation he would have left and probably never to be seen again, I also have to mention that I had to assist him with the drilling etc too.

Based on the service at this point I opted to drive to the courier company and collect the router as the reliability of this circus was evident. So I made all live and enjoyed my 10mbs line after been promised 50mbs, but I did not want to venture down their worm hole of support and thought best let sleeping clowns lie.

Month end arrived and I was billed for the entire month of November and December, so no free month, billed at R842 and not R619 no free 50mbs upgrade for 3 months, just simply where's the moneyyyyy!! Service Suspended! (Thankfully their online debit order is faulty as I would be out of pocket for R1914 at this point with 17 days of service @10mbs not 50 mbs as promised)

I have once again spent the an entire day trying to rectify the situation with useless WhatsApp support.

So what is the outcome? There are too many companies out there which can provide the same product with actual humans and service, be careful of those funny catchy ad's, those are probably the only two humans in the company. It is great to have some catchy advertising, but that is where it goes from a comedy to a horror show.