Worst Experience ever , holding for hours

How does one hold for 4 hours , and the bot is more apologetic than the staff , I needed a payment link , This I praised Ashlene , and to get this type of service all promises no delivery . I thought leaving them for telkom was a mistake , clearly I was wrong is there anyone out there who can help , I am desperate , I need my fibre sorted I work from home and need this sorted as in yesterday , Jailutchmie Vanz , Yolanda K ,Ashlene , Jeandre J , Chulumanco M ,Lagelihle M , Lerato M , and Now Donald M . Cany anyone help ,me ( very Unhappy customer )