Worst experience

If I could give 0 star rating I would Never ever experienced such poor customer service and incompetence. I downgraded my line, they "mistakenly" cut it off and I was without wifi for a few days. All the while chatting to various agents trying to figure out what the issue was. Eventually someone therefigured it out and connected me again. Only now the speed was awful. When I reached out to them (all on chat btw, because you'll be on hold for hours if you call) I found out they downgraded my line too much. Not what i requested. Causing issues with my work laptop. Unable to do my work, I had to go into the office and work at relatives houses. My streaming at home also lags a lot.

This issue has still not been resolved, I have been waiting over an hour just to be put in contact with an agent to fix the mistake THEY made!

I am extremely disappointed with this service and how long it takes to resolve THEIR mistakes. Why should a customer suffer because of poor service.

I will tell everyone I know about this terrible experience and advise them to never even consider WebAfrica, unless they want to suffer and stress. I'm glad I've cancelled with them and don't even mind paying the cancellation fee because I'll forever be rid of this pathetic company.