WORST EVER CUSTOMER SERVICE EXPERIENCE OFFERED BY WEBAFRICA

WORST EVER CUSTOMER SERVICE OFFERED BY A SERVICE PROVIDER

I woke up to my wifi services disconnected even though I have a debit order agreement with WebAfrica. I have been paying with this arrangement with no issues at all. Upon enquiring I was first sent from pillar to post before I was told that my debit order arrangement has expired. I was also told to wait for a link to be sent so that I can do a payment which I also assume that it was also a new debit order mandate. What made things worse out of the whole thing is their commnunication tools, social media platforms whattsapp and instagram which are very useless. You are being transferred all the time and you have to narrate your story to every so called consultant you are tranferred to until they dont respond no more and it will be the end of the day. Something that could have taken a call and few minutes to solve it has now gone to day 2.

Took upon myself to contact them again, mind you it's not a follow up from yesterday's long process you start fresh with a new consultant who you have to narrate your story all over again. After that it'd the transfer business again and they dump you with their useless Willie-the-bot, which leaves you with two options, to hold for more hours or to cancel the chat and start all over again. This is rather frustrating and dissappointing in that we work from home and our kids can't do school work as they are depending on this service for most of their school work.

I am still holding until now.