Worst decision of my life joining Webafrica 4 years ago!!!!!! Be very careful with them!!!!!

IMPOSSIBLE TO CANCEL WEBAFRICA FIBRE - BE CAREFUL!! I've been trying for more than 2 weeks to cancel my fibre connection and service. It is impossible I feel trapped and manipulated!!!!

You can only communicate using WhatsApp. The Willie-the-bot let's you wait for an agent (human) literally for hours!!!! Once you get hold of such they all try to get you not to cancel. (I moved houses and all of a sudden it is now more expensive). I have been with Webafrica for 4 years on the "month-to-month" basis) When you eventually chat to the agent it takes another few hours for them to respond, and quite rude as well, I was told that I have to pay R 999 to cancel my "month to month" subscription, I explained that the price increased and I won't be able to afford it, I did find more affordable options and want to give a calendar month's notice, with no success, The agent informed me that I have to pay R 999 to cancel!!! After 4 years!!!!!!! the agent was very rude and said well you can pay off the R999 over a period, so that leaves me with an unaffordable subscription, where will I get R 999 to pay them to cancel? then only after the amount is settled they will release the Openserve line and until then I won't be able to subscribe to another service provider!!!! How does this happen???? Of course I will return the router that I have been using for 4 years but let me go man!!!!!! you make people prisoners and we don't have a contract for years with you thats why we subscribe on a month to month basis!!!! How can they ask for a cancellation fee after 4 years????

Be careful when joining webafrica they are not honest and you are on your own, you and the bot, don't expect any customer service or any help from them, worst decision of my life joining this company!!!!! I will never recommend them to anyone!!!! I want to leave!!!!! Please let me go Webafrica!!!!!!!