Worst Customer Support

I run an international business and have had internet outage for 3 days.

The online support of Webafrica is appalling. I downgraded all three of my internet packages. For some reason the vumatel at my office address was not downgraded, but disconnected. I have spent more than 12 hours on the WeChat channel - agents Nomawonga M, Kuhle Qolweni, Tamsanqela S, Nivona G, Neressa P, Zimi K, Khethiwe N, and Ntombomzi N

None of them have been able to resolve my issue or provide any sense to why my service is down. I start a new week with an office that is hobbling along with hotspot date running my international communications!