WORST CUSTOMER SERVICES!!! SORT OUT MY QUERY!!!!!

I cant begin to express my dissatisfaction with this company and my service did not even start yet.

I made a order when they had the R19 special on the 9 March 2022 and made payment. Some how my address was never corrected and it was still on my old address. Bare in mind i contacted them before hand and was told this is being done. I then got a call for installation however they still had my old address, on this day i was told that its going to be corrected. I made contact with them a week later as i did not get any confirmation and was told I'm still in the SLA, 2 weeks went by and i decided to make contact with them. I was told on numerous occasions that this is being escalated. No calls nor emails from them. I then made contact again. Now the next few advisors i got through to did not even know about the specials and kept telling me i didn't pay or i didn't pay the full amount. I then had to send them screen shots of the email i got and also of what has been POSTED ON THEIR FACEBOOK PAGE. I was being pushed from pillar to post. No apology just the WORSE CUSTOME SERVICE ever. I have asked to speak to a manger but no call back no email no nothing. I then spoke to them again in the week was told that m order will be cancelled and a new one will be made and the payment i already made will me allocated and transferred to the new email i THEN GOT A EMAIL AND SMS TELLING ME I NEED TO PAY AGAIN. AGAIN i made contact with them but either they respond and the moment you reply they end the chat. I then got through to a agent who told me that this is being esculated and they will allocate my payment but still im getting email asking me to pay. I WANT THIS TO BE SORTED IS THAT SO HARD. I work in customer service and the customer service i received was PATHETIC AND THE WORST EVER. SORT OUT MY QUERY AS PROMISED WEBAFRICA!!!!!!!!!!!