Worst customer service - WEBAFRICA

Another customer service nightmare. Frogfoot fixed my internet connection, but I need a new fiber wire. According to Frogfoot, they have given the quote to WebAfrica. According to WebAfrica, they don't have it. And now I am lost in the gap between WebAfrica and Frogfoot. I am hopelessly frustrated. Webafrica only has online chatbots and agents, so I cannot speak to anyone directly. It takes me 1 to 4 hours to hold and stay online to get serviced on a chat platform. Avoid WebAfrica at all costs. I must cancel my contract with Webafrica to get my Fibre fixed.