Worst customer service response rate

If you think you’ve experienced bad customer service, think again. On the 3rd of November I logged a ticket on the WhatsApp line thinking this is the future of communication, I logged my internet fault at 9:50 on the 3rd November and only got a response on the 4th November at 10:15. I lost a day of work as I work from home. Today I called again because my Internet is down, the ivr system says that it will take about 80minutes or something ridiculous like that to be answered so I should try WhatsApp that has a turn around time of 5minutes. The biggest lie ever, either they’re unable to calculate average wait time or they’re just blatantly lying, I suspect the latter. I am desperate to get my work done and don’t want to lose another day but still no response. I am disgusted by this company’s customer service. Some of us work from home, we can’t afford to have no internet for a whole day, I missed my annual day performance discussion with my boss this morning due to this. I don’t know how much longer I can do business with you.