Worst customer service of any internet providers, avoid at all cost

Avoid this internet provider at all cost! It is impossible to communicate important matters such as Notice of Cancellation to them. They have shut down your ability to do this via your own WebAfrica Portal Customer Zone, they have ended any email communication such as ***, they do not take calls even if you prepared to hold on for over 2 (two) hours starting 10 min before the operating hours. Their only option is to use Whats App. You are forced to install What’s App and then you struggle for 3 days to get an agent to execute a simple request of notice of cancellation.

This firm is not interested in dealing with customers especially if you try to cancel. The What’s App agent will take over three hours with irrelevant messages and questions and after that the agent transfer you to another agent dealing with cancellations and that agent (after another 3 hours) does not respond and you have to repeat the whole process from scratch! Again, and again and again.

Lastly, please do homework before you sign up, They are currently more than 80% more expensive than other internet providers.