WORST CUSTOMER SERVICE IVE EVER HAD

No Internet on a line im paying R850 per month for. You report a fault and they say it will take between 48 and 72 hours. Fine. But this is where they get you. after about 36 hours of no internet you receive a mail (After there call center closing hours, meaning you now have to wait and addition 10 hours for the call center to take calls again.) Stating that the fault is resolved, but you know its not because YOU STILL HAVE NO INTERNET! now we on 48 hours of no internet. So now you are at work and you contact the call center. Hares the kicker, no they say they are unable to let the technicians know about the fault because you are not in front of your box to take a photo of it. i even said to the guy Renaldo (if that's even his name and not a bot) that i am telling him its not working and why cant he just let them know it hasn't been resolved and his response was they need proof its not working. So now i have to wait another 10hours to PROOVE i gave no internet at which time they start another 48 hour cycle!!! if you are looking for good service, Webafrica is not the service provide for you.