LM
Louis M
1 reviews | Active since Aug 2011
09 Jul 2019, 12:25
Worst Customer Service in the private sector. Telkom is better...
I ordered a LTE router on the telkom 200GB package and they sent me 2 routers. Got the routers 3 days ago was told to wait 48hrs before the sim will activate, well you can guess what happened absolutely nothing. Support does not reply to any support email, so why have this feature in the first place... I regret signing up for this product and will not recommend webafrica to anyone, not even my enemies.
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Replies (9)0
Replies (9)LM
Louis M's updateReviewer Update
09 Jul 2019, 12:51Started to spam support tickets, to see if anyone ever reads the support tickets, and to my amazement they actually close the duplicate tickets on your behalf. I've got time, will probably just spam till they decide to reply to my ticket. lmfao
LM
Louis M's update09 Jul 2019, 12:51
Reviewer Update
Started to spam support tickets, to see if anyone ever reads the support tickets, and to my amazement they actually close the duplicate tickets on your behalf. I've got time, will probably just spam till they decide to reply to my ticket. lmfao
LM
Louis M's updateReviewer Update
09 Jul 2019, 14:03After logging about 50 tickets, I got the following response:
Dear Louis Marais,
Thank you for contacting us
Your service is not active yet
Your service is not active yet
We have escalated it to Telkom
Your service will be active tomorrow morning
Thank you for your patience.
Kind Regards,
The Webafrica Support Team
I will post a follow up if my service is activated or not.
I will post a follow up if my service is activated or not.
LM
Louis M's update09 Jul 2019, 14:03
Reviewer Update
After logging about 50 tickets, I got the following response:
Dear Louis Marais,
Thank you for contacting us
Your service is not active yet
Your service is not active yet
We have escalated it to Telkom
Your service will be active tomorrow morning
Thank you for your patience.
Kind Regards,
The Webafrica Support Team
I will post a follow up if my service is activated or not.
I will post a follow up if my service is activated or not.
LM
Louis M's updateReviewer Update
10 Jul 2019, 17:10So this morning my LTE was activated, and after using 20GB of my 200GB I got a message that my bundle was depleted.
Figured out that there is a mismatch between telkom and webafrica with the simcards.
Still without internet, and they told me to wait till tomorrow because they refuse to read their support tickets. In the end I had to log around 40 tickets to get a response. They are most certainly over their head and playing in the wrong league, worst mistake ever to choose them.
Figured out that there is a mismatch between telkom and webafrica with the simcards.
Still without internet, and they told me to wait till tomorrow because they refuse to read their support tickets. In the end I had to log around 40 tickets to get a response. They are most certainly over their head and playing in the wrong league, worst mistake ever to choose them.
LM
Louis M's update10 Jul 2019, 17:10
Reviewer Update
So this morning my LTE was activated, and after using 20GB of my 200GB I got a message that my bundle was depleted.
Figured out that there is a mismatch between telkom and webafrica with the simcards.
Still without internet, and they told me to wait till tomorrow because they refuse to read their support tickets. In the end I had to log around 40 tickets to get a response. They are most certainly over their head and playing in the wrong league, worst mistake ever to choose them.
Figured out that there is a mismatch between telkom and webafrica with the simcards.
Still without internet, and they told me to wait till tomorrow because they refuse to read their support tickets. In the end I had to log around 40 tickets to get a response. They are most certainly over their head and playing in the wrong league, worst mistake ever to choose them.
LM
LTE is still not working nobody answers their phone or reply to your support tickets. They said it would be fixed this morning, webafrica idiots. :):):)
Louis M's updateReviewer Update
11 Jul 2019, 14:59Got this email from them yesterday afternoon.
Dear Louis Marais,
Thank you so much for getting back to me.
I have given the information to the necessary team, who will be investigating on their end.
Can you please bear with me until tomorrow morning to get this resolved for you.
For further assistance please feel free to contact us directly on ***, we will be happy to assist you.
Kind Regards,
The Webafrica Support Team
LTE is still not working nobody answers their phone or reply to your support tickets. They said it would be fixed this morning, webafrica idiots. :):):)
LM
Louis M's update11 Jul 2019, 14:59
Reviewer Update
Got this email from them yesterday afternoon.
Dear Louis Marais,
Thank you so much for getting back to me.
I have given the information to the necessary team, who will be investigating on their end.
Can you please bear with me until tomorrow morning to get this resolved for you.
For further assistance please feel free to contact us directly on ***, we will be happy to assist you.
Kind Regards,
The Webafrica Support Team
LTE is still not working nobody answers their phone or reply to your support tickets. They said it would be fixed this morning, webafrica idiots. :):):)
LM
Louis M's updateReviewer Update
11 Jul 2019, 15:21Had to spam even more tickets today, still not getting a reply logged about 500 tickets and counting.
LM
Louis M's update11 Jul 2019, 15:21
Reviewer Update
Had to spam even more tickets today, still not getting a reply logged about 500 tickets and counting.
LM
Louis M's updateReviewer Update
11 Jul 2019, 15:52I'm going to call it a day, they didn't came back to me yet, but I gave them an ultimatum:
Louis Marais - Client
11/07/2019 15:42
Okay so hopefully I have your attention now.
Here are the 2 solutions:
1: Refund me my delivery fees and pickup your hardware.
2. Or activate my LTE.
I will not stop until WebAfrica gives me an answer, I can take you to the ombudsman for **** products and advertising. I will intenisfy logging tickets tomorrow morning, and I will tunnel it through various proxies around the world so blocking the IP would be futile.
I'm a software developer, and know what I'm doing... I suggest you take my offer above and decide before end of today what you guys want to do.
Hopefully they will choose one option, not choosing an option and ignoring it will result in their systems going a bit nah nah...
Here are the 2 solutions:
1: Refund me my delivery fees and pickup your hardware.
2. Or activate my LTE.
I will not stop until WebAfrica gives me an answer, I can take you to the ombudsman for **** products and advertising. I will intenisfy logging tickets tomorrow morning, and I will tunnel it through various proxies around the world so blocking the IP would be futile.
I'm a software developer, and know what I'm doing... I suggest you take my offer above and decide before end of today what you guys want to do.
Hopefully they will choose one option, not choosing an option and ignoring it will result in their systems going a bit nah nah...
LM
Louis M's update11 Jul 2019, 15:52
Reviewer Update
I'm going to call it a day, they didn't came back to me yet, but I gave them an ultimatum:
Louis Marais - Client
11/07/2019 15:42
Okay so hopefully I have your attention now.
Here are the 2 solutions:
1: Refund me my delivery fees and pickup your hardware.
2. Or activate my LTE.
I will not stop until WebAfrica gives me an answer, I can take you to the ombudsman for **** products and advertising. I will intenisfy logging tickets tomorrow morning, and I will tunnel it through various proxies around the world so blocking the IP would be futile.
I'm a software developer, and know what I'm doing... I suggest you take my offer above and decide before end of today what you guys want to do.
Hopefully they will choose one option, not choosing an option and ignoring it will result in their systems going a bit nah nah...
Here are the 2 solutions:
1: Refund me my delivery fees and pickup your hardware.
2. Or activate my LTE.
I will not stop until WebAfrica gives me an answer, I can take you to the ombudsman for **** products and advertising. I will intenisfy logging tickets tomorrow morning, and I will tunnel it through various proxies around the world so blocking the IP would be futile.
I'm a software developer, and know what I'm doing... I suggest you take my offer above and decide before end of today what you guys want to do.
Hopefully they will choose one option, not choosing an option and ignoring it will result in their systems going a bit nah nah...
LM
Louis M's updateReviewer Update
12 Jul 2019, 13:34Another day and my LTE is still not working. I just about gave up, going to order a LTE router from AXXESS and see how it goes. I reckon I'm gonna receive my AXXESS router and LTE before WebAfrica can fix my problem since they have no clue *** they are doing. Going to let this process runs its course and post daily how long it takes WebAfrica to activate a simple LTE router.
I have never in my entire life struggled with a company this much, they truly are the laughing stock between the ISP's.
They did came back to me this morning complaining to me that I must stop spamming emails. And that they basically admitted that they have no clue how LTE works and that this can take weeks to fix.
Someone really need to take them to the ombudsman, because it is clearly false advertising and blatant lying. I personally think that their Telkom LTE packages is not ready for public use, and that they should remove it as a product.
I have never in my entire life struggled with a company this much, they truly are the laughing stock between the ISP's.
They did came back to me this morning complaining to me that I must stop spamming emails. And that they basically admitted that they have no clue how LTE works and that this can take weeks to fix.
Someone really need to take them to the ombudsman, because it is clearly false advertising and blatant lying. I personally think that their Telkom LTE packages is not ready for public use, and that they should remove it as a product.
LM
Louis M's update12 Jul 2019, 13:34
Reviewer Update
Another day and my LTE is still not working. I just about gave up, going to order a LTE router from AXXESS and see how it goes. I reckon I'm gonna receive my AXXESS router and LTE before WebAfrica can fix my problem since they have no clue *** they are doing. Going to let this process runs its course and post daily how long it takes WebAfrica to activate a simple LTE router.
I have never in my entire life struggled with a company this much, they truly are the laughing stock between the ISP's.
They did came back to me this morning complaining to me that I must stop spamming emails. And that they basically admitted that they have no clue how LTE works and that this can take weeks to fix.
Someone really need to take them to the ombudsman, because it is clearly false advertising and blatant lying. I personally think that their Telkom LTE packages is not ready for public use, and that they should remove it as a product.
I have never in my entire life struggled with a company this much, they truly are the laughing stock between the ISP's.
They did came back to me this morning complaining to me that I must stop spamming emails. And that they basically admitted that they have no clue how LTE works and that this can take weeks to fix.
Someone really need to take them to the ombudsman, because it is clearly false advertising and blatant lying. I personally think that their Telkom LTE packages is not ready for public use, and that they should remove it as a product.
LM
Louis M's updateReviewer Update
12 Jul 2019, 13:41Just a heads up, I ordered the Telkom LTE product 2nd July. The router arrived 5th July, today is the 12th. 7 days had passed and they still don't know how to activate the LTE... Let that sink in...
LM
Louis M's update12 Jul 2019, 13:41
Reviewer Update
Just a heads up, I ordered the Telkom LTE product 2nd July. The router arrived 5th July, today is the 12th. 7 days had passed and they still don't know how to activate the LTE... Let that sink in...
LM
Louis M's updateReviewer Update
15 Jul 2019, 12:51Decided to Cancel my service, I'm convinced that this is just an ******ion scheme that web africa is running. There is absolutely no service nor does the Telkom LTE product which they are offering works. Been 8 "working days" still not activated, they say it is and even started billing me. After trying to contact them and telling them day after day that it is not activated they just ignore you and continue as usual. So I cancelled, and informed my bank to reverse any Web Africa debit orders.
LM
Louis M's update15 Jul 2019, 12:51
Reviewer Update
Decided to Cancel my service, I'm convinced that this is just an ******ion scheme that web africa is running. There is absolutely no service nor does the Telkom LTE product which they are offering works. Been 8 "working days" still not activated, they say it is and even started billing me. After trying to contact them and telling them day after day that it is not activated they just ignore you and continue as usual. So I cancelled, and informed my bank to reverse any Web Africa debit orders.