Worst customer service in South Africa.

I had my fibre installed on Wednesday, 7 July 2021. I received a message informing that the wifi is offcially working. The truth is that the wifi never worked since installation.

I have been in contact with about 6 agents from webafrica for 5 days tying to assist in getting the wifi to work. They all failed and conceded that they will link me directely with the technicians who will call shortly. The technicians have not called for 5 days. Each of these agents would close the case on their side. Each and everyday I would be made by these agents to go through the process of switching off/on the router and taking pictures. Something that has not worked the the previous agents that I have been in touch with. These agents they never check the train of communication to see what was the issue and it was resolved. It not at what stage the case is. They are so incompeted and webafrica is the worst company in terms of bad customer service I have come ro know. Remember in their books they are charging me as if the wifi started working from Wednesday, 7 July 2021 whereas it has not worked since installation.