KO
Khanthi O
1 reviews | Active since Sept 2022
04 Mar 2026, 13:36
Worst Customer Service in History
I spoke to no less than 15 agents, to whom I had to retell my story over and over and over again. I wanted to upgrade my service to a faster speed, but my goodness... The incompetence of the agents is shocking! I had changed my service over but was deducted an amount that was almost twice the amount I signed up for and still on top of that got debited for the cancelled service. Webafrica are *******; they ***** from your bank account and then make you go to the ends of the earth to get your money back. I have never in all my years ever come across such pathetic service. You will wait all day just to get to talk to a human, and then they will literally ask you 1 question every 40 minutes that has no relevance to your issue, and because you are desperate to get help, you have no choice but to stay on the chat.
Helpful (0)
Replies (5)0
Replies (5)
Webafrica's replyOfficial
04 Mar 2026, 13:56Hello Khanthi. We can hear just how frustrating this has been for you. Having to repeat yourself to multiple agents, while also dealing with unexpected deductions, is exhausting and understandably upsetting. That is not the experience you should have when simply trying to upgrade your service.
We can see that you were able to connect with one of our Live Chat agents earlier this afternoon. They assisted with onboarding your upgraded service and have logged a billing query to review the charges on your account in detail. This includes assessing the higher debit amount and the charge linked to the other service, so that the billing can be clarified and corrected where necessary.
Thank you for bringing this to our attention. We are committed to resolving the billing query properly and restoring your confidence in your Webafrica experience. R^
Webafrica's reply04 Mar 2026, 13:56
Official
Hello Khanthi. We can hear just how frustrating this has been for you. Having to repeat yourself to multiple agents, while also dealing with unexpected deductions, is exhausting and understandably upsetting. That is not the experience you should have when simply trying to upgrade your service.
We can see that you were able to connect with one of our Live Chat agents earlier this afternoon. They assisted with onboarding your upgraded service and have logged a billing query to review the charges on your account in detail. This includes assessing the higher debit amount and the charge linked to the other service, so that the billing can be clarified and corrected where necessary.
Thank you for bringing this to our attention. We are committed to resolving the billing query properly and restoring your confidence in your Webafrica experience. R^
KO
Khanthi O's updateReviewer Update
11 May 2026, 07:04Since your pathetic attempt at a solution above, guess what???? Still no refund or the stopping of "unexpected deductions" or a proper solution to my issue. You guys are beyond *********** at this point.
KO
Khanthi O's update11 May 2026, 07:04
Reviewer Update
Since your pathetic attempt at a solution above, guess what???? Still no refund or the stopping of "unexpected deductions" or a proper solution to my issue. You guys are beyond *********** at this point.
Webafrica's replyOfficial
11 May 2026, 10:58Hi Khanti, we hear how frustrated you are, especially as this has not yet been resolved and the continued deductions are understandably causing concern. We acknowledge your dissatisfaction with the delay in reaching a final outcome on your query.
Our billing team is currently working on this and actively conducting investigations into the account and charges raised. The matter is being reviewed to establish exactly what has taken place and to ensure it is addressed correctly.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply11 May 2026, 10:58
Official
Hi Khanti, we hear how frustrated you are, especially as this has not yet been resolved and the continued deductions are understandably causing concern. We acknowledge your dissatisfaction with the delay in reaching a final outcome on your query.
Our billing team is currently working on this and actively conducting investigations into the account and charges raised. The matter is being reviewed to establish exactly what has taken place and to ensure it is addressed correctly.
Warm regards,
Webafrica Crew
Webafrica Crew
KO
Khanthi O's updateReviewer Update
11 May 2026, 13:25Why is there a need for investigations??? This is pretty straightforward; you over-deducted without my consent or even a valid reason to do so. What exactly is being investigated? This is a joke now because you can not be serious with thsi above reply..
KO
Khanthi O's update11 May 2026, 13:25
Reviewer Update
Why is there a need for investigations??? This is pretty straightforward; you over-deducted without my consent or even a valid reason to do so. What exactly is being investigated? This is a joke now because you can not be serious with thsi above reply..
Webafrica's replyOfficial
11 May 2026, 13:51Hi Khanthi,
We hear your frustration, especially with how long this has taken and the impact of continued debits after what you understood to be a cancelled service. We also understand why our previous updates have felt unhelpful when what you need is a clear resolution, not repeated waiting.
Our billing team is currently working on rectifying the issue and completing a full review of the account and charges to ensure the correction is handled properly and accurately. This includes verifying the cancellation history and any deductions that should not have been app****.
We understand you want this resolved urgently, and the team is actively working through it to provide a final outcome and feedback as soon as possible.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply11 May 2026, 13:51
Official
Hi Khanthi,
We hear your frustration, especially with how long this has taken and the impact of continued debits after what you understood to be a cancelled service. We also understand why our previous updates have felt unhelpful when what you need is a clear resolution, not repeated waiting.
Our billing team is currently working on rectifying the issue and completing a full review of the account and charges to ensure the correction is handled properly and accurately. This includes verifying the cancellation history and any deductions that should not have been app****.
We understand you want this resolved urgently, and the team is actively working through it to provide a final outcome and feedback as soon as possible.
Warm regards,
Webafrica Crew
Webafrica Crew