Worst customer service from WebAfrica

Worst customer service ever🚮😡WebAfrica agent by the name Sesethu cancelled my service(WIFI) with WebAfrica without my permission, Wifi was down for weeks so I chatted with them for refund.

I’m working from home so I was buying data those days so I can work, contacted them to reimburse the amount I used for the days, mind you Wifi was still down at the time. Sesethu said she is investigating, she came back confirming that she cancelled the service refund will be issued with 7 business days. The minute I told her that I didn’t say she must cancel it she left the chat.

I started a new chat with another agent who said she is escalating my query, she see that it is cancelled and waiting for refund approval which will take 7 business. I contacted them again after 7 business they ran around stating that their turnaround time for refund is 10-15 business day.

It’s been more than 20 business days with no refund, when I contact them they just say I need to re-order there’s no refund requested, my service was cancelled if I wanna use them I must re-order.

WebAfrica I need my refund ASAP.