Worst Customer Service from an ISP

<p>Since logging my first support call on the 25th of Jan I received no feedback nor was anyone looking into my issue. Only after I escalated the matter on Twitter a week later did I receive assistance. I was promised that I qualified for a second month of free Fibre as per the promotion they are running, this can be seen on their website. I was told that this would be credited for February, but surprisignly this was not done and the debit orders ran deducting the full amount from my account. I logged a second support call on the 2nd of February, still no feedback on this either. Are they trying to loose a customer here or what is going on? I have not had this bad service from an ISP in a very long time, especially making promises and not seeing it through causing me to again follow up and log another call. Perhaps this was not the best Fibre solution to go for and my advice to others would be to rather approach a different ISP with better customer service. </p>