Worst Customer Service Experience Of My Life!

According to their billing department, I had missed my payment in April 2024, however, no notice was sent. In May 2024, I made a payment and also requested a package downgrade. I received confirmation thereof and was informed the downgrade would be effective 01/06/2024. June 2024 came around, still no notice of outstanding premiums, and I was charged the full premium, not the downgraded premium. I told client services that I would not pay until they credited my account. July 2024 came around and they still had not credited my account. Now I am three months behind on their systems, with no internet access, and every time I contact their service teams on Whatsapp, our chats time out and I have to start all over again. I have now spoken to 5 different people in the last week and none of them have been able to sort out my issue. At this point I cannot even cancel my services because there will be an additional R1 000 charged for that as well. Never been so disappointed and exasperated with a service provider in my life.