BP
Baatseba P
1 reviews | Active since Sept 2015
16 Sept 2026, 14:02
Worst customer service experience ever.
The only way to contact their customer service is through a chat box, and the agents take an unreasonable amount of time to respond. I was asked to provide images as part of the process, only for WebAfrica to take an entire day to tell me they could not open the images. I resent the images the following morning, only to receive the same response the next day that they could not open them. This has resulted in unnecessary delays and a frustrating back-and-forth that could easily have been avoided. The level of communication and responsiveness is extremely disappointing.
Helpful (0)
Replies (5)0
Replies (5)
Webafrica's replyOfficial
16 Sept 2026, 14:09Hi Baatseba,
We understand how frustrating it has been to deal with long response times and repeated requests for the same images, especially when this has resulted in unnecessary delays and back-and-forth.We’d like to better understand the query you were trying to resolve and assist further. Please provide us with more details about the issue you needed assistance with, including what you were trying to have resolved.Warm regards,
Webafrica Crew
We understand how frustrating it has been to deal with long response times and repeated requests for the same images, especially when this has resulted in unnecessary delays and back-and-forth.We’d like to better understand the query you were trying to resolve and assist further. Please provide us with more details about the issue you needed assistance with, including what you were trying to have resolved.Warm regards,
Webafrica Crew
Webafrica's reply16 Sept 2026, 14:09
Official
Hi Baatseba,
We understand how frustrating it has been to deal with long response times and repeated requests for the same images, especially when this has resulted in unnecessary delays and back-and-forth.We’d like to better understand the query you were trying to resolve and assist further. Please provide us with more details about the issue you needed assistance with, including what you were trying to have resolved.Warm regards,
Webafrica Crew
We understand how frustrating it has been to deal with long response times and repeated requests for the same images, especially when this has resulted in unnecessary delays and back-and-forth.We’d like to better understand the query you were trying to resolve and assist further. Please provide us with more details about the issue you needed assistance with, including what you were trying to have resolved.Warm regards,
Webafrica Crew
BP
Baatseba P's updateReviewer Update
16 Sept 2026, 15:10Ticket WA*** - Re: moving homes order
BP
Baatseba P's update16 Sept 2026, 15:10
Reviewer Update
Ticket WA*** - Re: moving homes order
Webafrica's replyOfficial
16 Sept 2026, 15:26Hello Baatseba
Thank you for your details. We have reached out to the team that manage all Moving homes orders. They will review your profile and email you with an update on the next steps ASAP.
Warm regards,
Webafrica Crew
Thank you for your details. We have reached out to the team that manage all Moving homes orders. They will review your profile and email you with an update on the next steps ASAP.
Warm regards,
Webafrica Crew
Webafrica's reply16 Sept 2026, 15:26
Official
Hello Baatseba
Thank you for your details. We have reached out to the team that manage all Moving homes orders. They will review your profile and email you with an update on the next steps ASAP.
Warm regards,
Webafrica Crew
Thank you for your details. We have reached out to the team that manage all Moving homes orders. They will review your profile and email you with an update on the next steps ASAP.
Warm regards,
Webafrica Crew
BP
Baatseba P's updateReviewer Update
16 Sept 2026, 17:32The same team that's asking me for images only to tell me they can't open them the next day? Please get someone who's interested in assisting me.
BP
Baatseba P's update16 Sept 2026, 17:32
Reviewer Update
The same team that's asking me for images only to tell me they can't open them the next day? Please get someone who's interested in assisting me.
Webafrica's replyOfficial
18 Sept 2026, 10:35Hi there! 💗 We’re following up on your review as recent technical difficulties on HelloPeter affected our ability to respond to all reviews and comments received over the past 24–48 hours.
We know timely feedback matters, particularly when you’re reaching out for help, and we appreciate your patience while this was being addressed. If you still require assistance with anything raised in your review, please send us a private message. Our Webafrica Crew will gladly take a closer look and assist as soon as possible.
We know timely feedback matters, particularly when you’re reaching out for help, and we appreciate your patience while this was being addressed. If you still require assistance with anything raised in your review, please send us a private message. Our Webafrica Crew will gladly take a closer look and assist as soon as possible.
Webafrica's reply18 Sept 2026, 10:35
Official
Hi there! 💗 We’re following up on your review as recent technical difficulties on HelloPeter affected our ability to respond to all reviews and comments received over the past 24–48 hours.
We know timely feedback matters, particularly when you’re reaching out for help, and we appreciate your patience while this was being addressed. If you still require assistance with anything raised in your review, please send us a private message. Our Webafrica Crew will gladly take a closer look and assist as soon as possible.
We know timely feedback matters, particularly when you’re reaching out for help, and we appreciate your patience while this was being addressed. If you still require assistance with anything raised in your review, please send us a private message. Our Webafrica Crew will gladly take a closer look and assist as soon as possible.