TB
Tim B
1 reviews | Active since Jul 2010
05 Aug 2020, 16:32
WORST CUSTOMER SERVICE EVER EXPERIENCED
Absolutely useless client support. Moving from LTE to Fiber with Webafrica has been a nightmare. No internet connection, despite a nice fat bill. Solutions presented by their automated systems are unhelpful and refer to details that I should have been sent in an activation email but weren't in the email. No one answers their phone. All other avenues give automated responses. The only thing they are capable of doing is collecting debit orders. Will be cancelling at first opportunity.
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Tim B's updateReviewer Update
07 Aug 2020, 09:40Further to my review earlier this week. Whilst I stand by my cooments that generally they are very difficult to communicate with via phone or their automated responses, I have found an avenue that worked really well. I posted a rude message to them via Facebook Messenger (after 16h00) and got an automated response saying that the social media crew only operate until 16h00 and they would contact me the next day. I was sceptical. First thing the next morning I got a Messenger response. Very encouraging and a very helpful person. They were struggling to find the problem so said they would get tech support to contact me. Again I was sceptical (slightly less so). Within 30 mins a very helpful guy called me and within minutes the problems was solved. So I am a lot more kindly disposed towards Webafrica now and would like to applaud the staff who stepped up and assisted. The WhatsApp line is useless. The telephone line is useless. But the social media team were great. Tech support were great once I was in touch with them. If you need help, Messenger them. Well done social media and tech support. Much appreciated.
TB
Tim B's update07 Aug 2020, 09:40
Reviewer Update
Further to my review earlier this week. Whilst I stand by my cooments that generally they are very difficult to communicate with via phone or their automated responses, I have found an avenue that worked really well. I posted a rude message to them via Facebook Messenger (after 16h00) and got an automated response saying that the social media crew only operate until 16h00 and they would contact me the next day. I was sceptical. First thing the next morning I got a Messenger response. Very encouraging and a very helpful person. They were struggling to find the problem so said they would get tech support to contact me. Again I was sceptical (slightly less so). Within 30 mins a very helpful guy called me and within minutes the problems was solved. So I am a lot more kindly disposed towards Webafrica now and would like to applaud the staff who stepped up and assisted. The WhatsApp line is useless. The telephone line is useless. But the social media team were great. Tech support were great once I was in touch with them. If you need help, Messenger them. Well done social media and tech support. Much appreciated.