WORST CUSTOMER SERVICE EVER.

I wish I could give this company a -5 rating, but unfortunately a 1 is the lowest I can select. I upgraded on 21 August from 20/2 mbps to 50/50 mbps, I was billed R106.45 pro rata for August and the full R1179 for 50/50 mpbs for September. My speed unfortunately was not updated and I reported it to you on 15 September, It was only updated to 50/50 on 18 September. I requested a credit for the R106.45 and also for a pro rata portion of my September subscription. I need to be credited the difference between R879 and R1179 from 21 Aug to 18 Sep. Communication via your Whatsapp service is extremely frustrating as I get absolutely nowhere. I don’t have the time to sit and wait for your agents to decide when they want to reply. And frankly I am a bit sick and tired of automated responses that gets me nowhere. I am also a call centre agent and when I am busy with a customer I cannot just respond to the whatsapp, by the time I am done on the call, you closed the chat and I have to start from scratch again. I have made contact via Whatsapp on the following dates 15 – 18 September to get my speed updated to what I was paying for since 21 Aug, then again on 2 and 3 Oct to enquire about the credit that was due as my debit order went thru on 30 Sep for R1179 (no credit was done). Now my debit order went off again on 31 October for R1179, still no credit app****. Please get a manager to CALL me on *** as I want this issue to be resolved without any further delay. I got a call from a manager earlier 2x but was busy on a call with a customer, and now I have to start over AGAIN. If only your customer support was as fast and flawless as your fibre lines. I again submitted this whole chat to there whatsapp line and the agent just ignore me for 2 hours and then I got the automated response again: [15:15, 11/6/2020] Webafrica Whatsapp: Hi Engele van Zyl, there as been no communication between yourself and our live chat agent for more than two hours. This chat session has now expired, if you'd still like to speak to an agent please start a new live chat session. [15:15, 11/6/2020] Webafrica Whatsapp: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press 1 to reopen chat, Press 2 to rate your experience with Kabelo or press 0 to return to the main menu. This is the furthest that I get with my complaint. P A T H E T I C !