Worst customer service ever

I can not deal with bad customer services anymore. This is ridiculous. You are a paying customer and getting treated like absolute dirt, waisting their precious time. I have app**** for fiber upgrade and has been trying to find out what the status is, seeing that I already received a notification that my order has been placed. Then I had to hear from Jamesson that my address can not be found on the Openserve Map and I need to send a proof of address, which I don't have as I rent this property and there is no utility bill as it is all prepaid. Got transferred to 3 differend people, with the last one transferring me back to Jamesson who committed to have my application escalated. Today I tried to get some sort of an update, just to get told by Lorrainne that my matter will be escalated, and I was still busy talking to her when she ended the conversation. I then decided to call the call centre, because clearly this is a problem, or at least a problem to me, hold on for about half an hour, got through to a lady, started telling her my story, just to get my call dropped ????? What in the world ??????? Do they even know the meaning of customer services or has customer services also attracted the Covid virus, as that is the reason for everything lately, even treating a client like absolute dirt. The whatsapp messaging system is an absolute joke, there is no competent consultant on that line, and the only thing they can do is to transfer your conversation to the next person. I've never seen anyone passing the bucket like these people. I'm sick and tired of this. I do pay my account regularly every month, it's not as if this is a free service now is it ??????????????????????????????