worst customer service ever by webafrica

My parents have had endless problems fibre finally went to webafrica who super quick in getting the sale done, then you guys send a router to 70+ year old man and 60+ year old female who are not tech savy and have no knowledge of the things, they received an email to say they active but are still trying to connect, it is such a mission getting hold of an agent in your call center. **** service. FYI your whats app chat doesnt work either you wait longer on the whats app line than the actual phone call you make, wait time on the phone is 40mins(called 5 times). You should remove the "live support agent on the spot" voice prompt because its bull****. Also please stop using work from home as an excuse for your agents, many ISP's do this and you still get a faster response than this ****........