WORST CUSTOMER SERVICE EVER! ABYSMAL. AWFUL. HORRIBLE!

I have never! Before mweb was "taken" over by Webafrica their customer service was outstanding, I never encountered an issue with their customer service. They were always attentive, kind and went above and beyond their call of duty. Since WEBAFRICA took over Mweb, the level of customer service is NON EXISTENT. There have been public complaints across all platforms about Webafrica. They simply do not care! As I type this, I have been on hold to "Customer care" for 61 minutes! And counting, I am currently number SEVEN in the line. IT IS BEYOND DISGUSTING that such a massive company cannot have more people to handle their call centres. I will also add that their SOCIAL MEDIA TEAMS ARE ABYSMAL. No matter how many messages you send, they seem to just toggle along and not care much. I have had issues with my email accounts on and off for weeks and informed them, over and over, with screen shots of error messages I have been ignored. They do not seem to care about their customers or their customer service. Their non challant' attitude is evident by their lack of communication! No wonder they took themselves off Twitter. I am sure with all the faults and bad customer service they thought best to extricate themselves from that barrage of complaints. Besides that, with all the complaints I have made on Hello Peter, I have yet to get a response from either Mweb or Webafrica. They are NOT REGISTERED on Hello Peter, for OBVIOUS REASONS!! Oh and surprise surprise, THERE IS NOT AN EMAIL ADDRESS TO ADD HERE!!