Worst customer service EVER

I dont know what to do anymore!!!! Webafrica keeps disconnecting the Whatsapp chat with an agent that is supposed to be solving my never-ending issue. I have had the same issue for more than 2 weeks and there is no reprieve. I was made to jump through IT hoops, following steps from an agent to try to trouble shoot my problem and still nothing. Today I sit with the same problem.

It makes sense looking at their rating on Hello Peter and other platforms....terrible.

I think they literally dont care about their customers. They want to spend as little money as possible on faults by making clients do most of the work, avoiding sending a technician out. They keep communication on WhatsApp to avoid speaking to customers and there is no urgency to solve problems, meaning clients sit without the service for weeks.

Really disappointing