Worst customer service ever

I have been with Webafrica for over 3 years now and since this year has started my connection has been poor, it struggles to with even a simple task of sharing my screen in a meeting, if I do share my screen people can handle her me and I am a standing joke for someone with the worst connection ever.

Last month I got my verbal warning and my work from home privileges taken away. I have been calling and following the WhatsApp trouble shooting steps for months, and of late I am even calling their sales department because it is the only department that has a call centre and someone to talk to and I have been promised by different people that someone will call me to assist. I have ran out of ideas, now I pay fibre, plus buy data so I can least limit the my internet is giving me issues story.

How is this fair, atleast I knew someone was looking into my problem but I have not even gotten that fair to even have a ticket logged because sales keep telling me they don’t know how to help me and WhatsApp troubleshooting options are limited.

If I could rate Webafrica 0 I would, this is a nightmare and it has been messing with my productivity at work.

I am on the verge of just cancelling the debt order mandate and maybe then, someone will assist me.

This is a nightmare