TS
Takudzwa S
1 reviews | Active since Feb 2026
17 Mar 2026, 18:08
WORST CUSTOMER SERVICE EVER
I recently moved to Richards Bay and i signed up with Webafrica and they offered me the Telkom LTE modem and sim. Ever since the network has been terrible and telkom always has outages. They never assisted with setting up the modem - i had to figure it myself. Worst of all the whatsapp customer service is TERRIBLE. They never respond on time. No wander their reviews are 1 star. They cannot assit at all and the fact that they do not have people online to call and actually speak to is so frustrating. We pay for. This is the worst service provider ive ever had.
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Webafrica's replyOfficial
18 Mar 2026, 07:48Hello Takudzwa. Thank you for sharing your experience. We completely understand how frustrating it is to deal with inconsistent LTE service, especially after a move, and when support hasn’t been as responsive as expected. Your feedback is important and helps us see where improvements are needed.
To help improve Telkom LTE performance and consistency, here are a few tips:
We appreciate your patience and hope these tips help improve your experience. If you continue to face issues, our support team is here via private message to guide you further and explore additional ways to stabilise your connection.
Warm regards,
Webafrica Crew
To help improve Telkom LTE performance and consistency, here are a few tips:
- Optimal router placement: Keep your LTE modem near a window and away from walls or large metal objects to get the best signal.
- Use high-gain antennas: If your modem supports it, external LTE antennas can significantly improve signal strength.
- Reduce device load: Limit the number of devices actively using the connection at the same time, especially for heavy tasks like streaming or gaming.
- Regular reboots: Restarting your modem once in a while can help maintain a stable connection.
- Check for firmware updates: Ensure your modem has the latest firmware installed for optimal performance.
We appreciate your patience and hope these tips help improve your experience. If you continue to face issues, our support team is here via private message to guide you further and explore additional ways to stabilise your connection.
Warm regards,
Webafrica Crew
Webafrica's reply18 Mar 2026, 07:48
Official
Hello Takudzwa. Thank you for sharing your experience. We completely understand how frustrating it is to deal with inconsistent LTE service, especially after a move, and when support hasn’t been as responsive as expected. Your feedback is important and helps us see where improvements are needed.
To help improve Telkom LTE performance and consistency, here are a few tips:
We appreciate your patience and hope these tips help improve your experience. If you continue to face issues, our support team is here via private message to guide you further and explore additional ways to stabilise your connection.
Warm regards,
Webafrica Crew
To help improve Telkom LTE performance and consistency, here are a few tips:
- Optimal router placement: Keep your LTE modem near a window and away from walls or large metal objects to get the best signal.
- Use high-gain antennas: If your modem supports it, external LTE antennas can significantly improve signal strength.
- Reduce device load: Limit the number of devices actively using the connection at the same time, especially for heavy tasks like streaming or gaming.
- Regular reboots: Restarting your modem once in a while can help maintain a stable connection.
- Check for firmware updates: Ensure your modem has the latest firmware installed for optimal performance.
We appreciate your patience and hope these tips help improve your experience. If you continue to face issues, our support team is here via private message to guide you further and explore additional ways to stabilise your connection.
Warm regards,
Webafrica Crew