WORST CUSTOMER SERVICE EVER

A simple upgrade of a fibre line has ended up in the worst service experience I have ever had! I upgraded to a faster fibre line and immediately once the upgrade was approved I had no internet access. 5days later I still have the same issue. No proper feedback, Complaints logged and money spent on other means of data and still not a si gle call from Webafrica to keep me posted on what's happening. All I get are Whatsapp agents and bots telling me that the technicians are dealing with my issue and will call me. Zero assitance!