Worst Customer Service Ever.

I strongly advise against using this ISP as their service is extremely poor. My internet has been offline for the past five days, and this is a recurring problem. As someone who works from home and pays for a 100/100mb line, it is unacceptable that my internet is down more often than it is up.

Despite my urgent requests for assistance, the company's response has been laughable. I even offered to pay for a Mini UPS to keep my internet on during loadshedding, but they informed me that Vumatel does not allow support for Mini UPS. If I had access to the server room, I would have added the Mini UPS myself.

I have been designated a priority level 4, meaning I have already been offline for over 66 hours, but no technician has contacted me to resolve the issue. Overall, I strongly advise against using this ISP due to their poor service and lack of urgency in addressing customer concerns.