1 reviews | Active since Sept 2011
Worst Customer Service Ever
After a whole day of without Wifi we decided to live chat with the call center in order to find out why the problem is. 4 live chats numerous phone calls that go unanswered and 3 ticket numbers and still no WiFi without any explanation. With every live chat it gets said that their technical department is having high call volumes but surely if there is a problem with the network the technical department should let the call center knows so if a call do come through they are in a position to tell the customer without having to wait for a technician to assist or just to be told the network is down. I find it very pathetic to say the least. I request that a senior manager contact me as I am highly ticked off regarding this matter. Ticket numbers for my calls and live chats is as follows - ********** , ********** , **********
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah