Hellopeter
Share Your Experience
Jt
Jo tsholi.kerwane

1 reviews | Active since Dec 2025

03 Mar 2026, 06:45

WORST CUSTOMER SERVICE BY FAR!!!

TERRIBLE CUSTOMER SERVICE - IF YOU ARE LOOKING FOR FIBRE CONNECTION, DON’T USE THEM!!!

It’s been over 5days without connection in my whole area and every time I try to report the issue I’m told that there are no outages in my area! How is there no outage when I can connect to the internet or work??? I work from home and the past 5 days have really exhausted me emotionally and financially because I now had to cough out more money to buy data and hope I’ve fully paid Webafrica!!! Their service used to be so good years ago but I’ve realised that it went down th drain in the past year or so! The connection is not as smooth and seamless as it used to be and their chatbot is useless. When you ask it to connect you to an agent it gives you a message that the lines are congested - this is after 30mins or more! I’m so livid because even their FB team is useless! They ignore enquiries and never give feedback at all. I want to cancel my subscription and get a refund for this month because I haven’t had any connection since last week!!! Someone must call me to arrange the cancellation!

If you are thinking of using Webafrica - RUN!!! They are terrible and their customer service went to the dogs - it’s nonexistent!!!

If I could give them a -100 I would!!!!

0
Replies (1)
Webafrica
Webafrica's reply03 Mar 2026, 09:41
Official
 Hi Jo, we understand how upsetting and inconvenient it must have been to be without a connection for over five days, especially when you rely on it for work. Experiencing this disruption, along with the difficulties reaching support, is understandably frustrating and stressful. 
Please email us at *** with the review details, a link or screenshot, and your registered email address. This will allow the relevant team to reach out to you and assist. We can only respond once these details are provided, as they enable us to securely verify your account. We aim to reply as quickly as possible, typically within 24 hours of receiving all the necessary information. We appreciate your patience and are committed to resolving this matter promptly, ensuring you’re fully supported until it’s concluded.