Worst customer service

My line was disconnected after I had missed 1 payment. I then made payment and was told that I had made payment to a disconnected line. 2 weeks later and I am still being sent from pillar to post. Each agent gives me a completely different story. I was told that I would need to request a refund and then request a new order. I would have assumed that reconnecting my line was the easiest solution. Another agent told me that she would have my funds reallocated to the new order. A third agent told me that reallocation would not be possible .Then after 1 week of no WiFi and 1 week of not receiving my refund I then requested an easy pay reference number as I figured that I would just make a second payment (without being refunded for the first) . To date...more breakfast,lunch, dinner dates who don't seem have a clue! This has taken up so much of a time. I would not recommend webafrica!