Worst customer service

I feel WebAfrica is the worst when it comes to customer service. Their employees are not well trained. Today I asked to switch to debit order, an agent named CindyS handled my request. Now I can't pay manually to get connected until the debit order takes effect. I really don't understand this kind of service. Now I can't even chat with the agents because somehow I am blocked or something. I have never experienced this kind of service. This means I will be without Internet until the debit order takes effect. Where is the business sense there. I am so disappointed. The sad thing is that no one will even contact you to try and find out how the problem can be resolved.